Arc'Teryx Word Head Toque

Is your purchase not quite what you expected or is the size incorrect? No problem, you can easily return your order to us. You may try on and view an item as you would in a shop, but there are some rules. 

GOOD TO KNOW

• You have 14 days from receipt of your order to register your return.
• Are you too late? Then your order will no longer be found in the portal. In that case, always contact us first so we can see what possibilities there are.
• After registering online, you then have 14 days to hand in your return at the post office. If you hand in the parcel after the 14 days, we will unfortunately no longer be able to process your return. The sooner you register and send in your return, the sooner it will be processed and you will receive your money back. 
• Almost all outerwear and trousers are delivered with a large yellow return label. Do not remove this until you decide to keep the item! Once this vignette has been removed, there is no way we can return the item.
• Returns are at your own risk and expense.
• If you return part of your order, we will only refund the amount of the returned items and not other costs such as shipping costs.
• If you have received an incorrect or damaged item, please always contact us a.s.a.p. and include photos of the product and the labels so we can see which item/defect is concerned.

STEP BY STEP GUIDE:

1. Check your items

√ Has the return period of 14 days after receipt not expired

√ Is the yellow return label (in the case of outerwear and trousers) and all price tags still attached?

√ Is the article unworn and therefore not dirty, damaged or creased?

2. Submit your return online  

Enter your own postcode and the full order number (including letters) in the portal to which you can start the return. You can choose to purchase a DPD shipping label via the portal. If you choose this option, print the shipping label. You can download this immediately and it will also be sent to you by e-mail (please check your e-mail address and any spam mail). 

You can also choose another carrier outside the portal. We always advise you to send the parcel insured. The DPD label via the portal insures your parcel up to €500.

3. Pack your return

√ Fold the items neatly and close all zips and buttons. Because of the technical materials it is important not to cause serious creases and wrinkles, as these can damage the product. 

Then pack the items back in their original packaging and put them in the shipping bag or box. Another bag or box is also fine, as long as it is sturdy so that it arrives undamaged

√ If you have items from several orders that you wish to return, you may simply return them in 1 parcel

√ Put the enclosed packing slip/order confirmation (or a copy) in the parcel

√ Stick the DPD shipping label on the parcel.

If you have chosen to send via another carrier, please write the return address on the parcel:

Skistore Swing

De Opslach 3

8448 GV Heerenveen

The Netherlands

4. Shipping

Hand over your return at a DPD parcel point or a carrier of your choice. 

Returning (part of) your order is at your own risk. Keep the proof of delivery until we have received and processed your package.

Please note! After registering your return online, you have 14 days to return your parcel to the postal service. If you return the parcel after these 14 days, we will unfortunately no longer be able to process your return.

5. Refund

You will receive confirmation by e-mail when your return has been received and processed. 

This is usually within a few days after your order has been delivered to us. The money will then be refunded to the account you paid with within a week after confirmation (usually longer for credit card payments). If you have chosen to pay afterwards, this will be adjusted on your Klarna invoice. 

Please note! If you return part of your order, we will only refund the amount of the returned items and not other costs such as shipping costs.